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Key roles and responsibilities

• Support engagement teams to develop business strategies and business plans for existing / new businesses
• Liaise with clients (up to C-Suite) to identify areas of improvement and provide recommendations for growth
• Present results to client management and implement recommendations in collaboration with client team members
• Perform data analysis, formulate and test hypotheses, and develop financial models to quantify feasibility of recommendations
• Prepare project proposals for prospective clients

The ideal candidate should

• Be an undergraduate or Master's student doing a Degree / Master's in Business, Finance, Accounting, Economics or other related majors
• Have a strong interest in Management / Strategy Consulting
• Possess good communication, analytical and problem-solving skills with strong skills in Microsoft PowerPoint and Microsoft Excel
• Be comfortable using AI chatbots such as ChatGPT, Claude or Gemini for research, analysis and drafting
• Be proficient in spoken and written English

Role overview

• Department: HR / Business Consulting Support
• Employment type: Full-time
• Location: Singapore / Vietnam
• Reporting to: Project Manager / Consulting Team

Job purpose

The Programme Support & Job Redesign Coordinator supports SMEs participating in government workforce development programmes and business support schemes.

The role is responsible for preparing programme documentation, coordinating with programme providers and SME clients, supporting job redesign activities, preparing on-the-job training plans, monitoring programme progress, and assisting clients with the preparation of supporting documents for claim submission.

This position will work closely with consultants, programme providers, employers and employees to ensure that programme requirements, documentation and timelines are properly coordinated.

Key responsibilities

• Support the preparation and submission of documentation for workforce development programmes and SME support schemes
• Coordinate with SMEs, programme providers, consultants and internal project teams on application requirements, documentation, training arrangements and programme timelines
• Assist consultants in reviewing existing employee job scopes and preparing revised Job Descriptions as part of job redesign projects
• Compare current and redesigned job roles and document changes in responsibilities, skills, technology adoption, productivity and work processes
• Prepare and maintain On-the-Job Training (OJT) plans, training schedules, learning objectives, competency requirements and employee development activities
• Work with clients and consultants to revise OJT plans where job roles, responsibilities or training requirements change during the programme
• Track employee training progress, attendance, milestones and supporting evidence required for programme completion
• Guide SME clients on the administrative documents and supporting evidence required for programme claims
• Review claim documentation for completeness before submission, including relevant payroll records, training records, employee documents, programme reports and other required supporting evidence
• Coordinate with programme providers to clarify application, training, documentation and claim requirements
• Follow up with SME clients on outstanding documents, signatures, supporting evidence and programme milestones
• Prepare progress reports, programme trackers, document checklists and client status updates
• Maintain proper electronic filing and documentation for each participating SME and employee
• Support the consulting team in responding to programme-provider queries and requests for additional information
• Ensure information provided by clients is properly documented and escalated to the consultant where clarification is required

Job redesign support

The successful candidate will assist the consulting team in documenting job redesign activities, including:

• Current Job Description / Existing Job Scope
• Redesigned Job Description
• Changes in work processes and responsibilities
• Tasks that are automated, simplified or reassigned
• New skills and competencies required
• Technology or digital tools introduced into the role
• Changes in employee productivity or work outcomes
• Training required for the redesigned role
• OJT activities to support employees in transitioning into the redesigned role

The candidate is not expected to independently determine the job redesign strategy but should be able to document, structure and refine the information provided by consultants and SME clients.